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 PROMO!!!!!!!Return to index of stories... |
How to use the TJX security breach as a lesson on how to shop and spend wisely. Plus, encouraging the next generation to think like an entrepreneur. |
| Preshow #1 TJX Return to index of stories... |
How to protect yourself from computer hackers trying to get a hold of your credit and debit card information. Plus: |
| Preshow #2 Entrepre Return to index of stories... |
Entrepreneurship USA. Getting the Next Generation to think, innovate and create. And later: |
| Preshow #3 pasta Return to index of stories... |
Taking hand-made pasta and turning it into a successful business. |
| Hello/Intro TJX Return to index of stories... |
The Cocheco Mills in Dover, like many of the millyards in downtowns across the state, serve as reminders of our industrial past. Today, the long, red-brick buildings that line the rivers have been "re-invented" and are now filled with businesses, and restaurants. Such is the case at One Washington Center in Dover. Hello, I'm Beth Carroll. Welcome to NH Outlook. We're coming to you from the former Clarostat building in Dover, where you'll find the spirit of a new age of entrepreneurs. More on that in a moment but first: If you've shopped at TJ Maxx or Marshalls you've undoubtedly heard about the security breach that may have impacted your finances. Computer hackers got into the computer system of the stores' parent company and accessed customer debit and credit card information. compromising cards of consumers all over, including here in NH. The story is a reminder that shoppers need to protect themselves to minimize the risk of becoming a victim. Outlook's Phil Vaughn has information on how you can do just that. |
| TJX Security Return to index of stories... |
Shot of person handing money to cashier N1- This is the safest way to buy things -- but it's not what most people do. Gerry - how many people use credit/debit N2 - Gerry Little is president of the NH Bankers Association. The non-profit group helps make buying with plastic a bit safer. Gerry - inherent dangers of credit/debit N3 - TJX is well aware of those dangers, they experienced them first hand. The company owns eight businesses, including TJMaxx and Marshalls. Worldwide they have more than 2,300 stores and do a lot of business. In late 2006, customers at some of their stores had debit and credit card information stolen. Gerry - what exactly happened Stand up - According to the Bankers Association, more than _____ consumers nationwide had their debit or credit card information stolen by the hacker or hackers. More than 100,000 are from right here in NH. Stephanie Cottrell works at NH Public Television. She and at least seven of her colleagues learned they were victims after receiving letters from their banks. Stephanie 226 Phil - "HOW SURPRISED WERE YOU THAT IT HAPPENED? I wasn't surprised, it was more here we go again, as opposed to being surprised. Two other times it happened, same bank. Phil - SAME STORE? I don't know, I don't know what other store did it, I never thought to ask until this one because of the big story about TJX." N4- This is Stephanie's bank. Kelly 800 Phil -"HOW COMMON IS THIS? This is probably the fourth instance in the past 3 years we've had here at the bank, this is the largest by far." N5- Kelly Glennon is Federal Savings Bank's assistant vice president of marketing. She says the bank was notified of the TJX breach towards the end of December. Kelly 4:30 Phil - "DID TJX CONTACT YOU DIRECTLY? No they did not, we hear from visa our debit cards are issued through visa and we hear from them that our cards have been compromised, a group of cards, then we're responsible for getting in touch with those customers. Phil - HOW MUCH INFORMATION DID YOU RECEIVE FROM VISA? Not a lot, just that there was this large, fairly large compromise of 794 of our customers debit cards." Stephanie - Phil "WHAT DID THEY DO? They cancelled my card, and reissued a new one with a new number and new information associated with my account and they watched my account to make sure there wasn't any unusual spending." Gerry - how many cards have had charges made? Stephanie 843- Phil "AS FAR AS YOU KNOW HAS ANYONE USED YOUR DEBIT CARD? I haven't seen it knock on wood, never noticed with my debit cards." N6 - The breach is being investigated. The hacker has yet to be found. Meanwhile, Gerry Little has questions of his own. Gerry - what do you want to know from this? N7- We asked TJX that question, they have not responded. What we can say is that whenever you do this , debit and credit card information sits on a server. That information includes your debit card's personal security number. Gerry - hackers have access to PIN Constance 755- "There is a market for credit card numbers." N8- Constance Stratton works for the Attorney General's office in the consumer protection bureau. Constance 8:15 Phil - "DO RETAILERS ALSO SELL INFORMATION THAT THEY STORE? Well there are businesses that share information and sometimes they share it with other businesses they do business with and the other thing that the consumers should do is when you get for instance your credit card statement you'll often see an insert that is full of very small writing but one of the things that you should pay attention to is you have the ability to opt out if you don't want your information shared there's usually a phone number you can call and I encourage people to do that you might want to get business offers sometimes by not opting out when your information is shared you might get coupons you might get some discounts there might be some benefits to that but if you do not want your information shared you want to call that number and opt out." Gerry - what can retailers do better? / what is learned from these? N9- Shoppers can do their part to reduce the risk of card fraud. Constance 1340 - "The first line of defense is read your statements, read your bank statement when you get it, read your credit card statements when you get them make sure that there are no unauthorized charges" Stephanie 415 - Phil - "DO YOU KEEP PRETTY CLOSE TRACK OF YOUR RECORDS? I'm not very good about that, I wish I were, I'm not. I try to keep track of the purchases when I get my slip in every month to see if I actually did those, but I'm not very good at keeping track of the balance." N10- Another precaution - minimize the amount of money tied to your debit card. Constance 1230 - "The problem is if your debit card is compromised and your debit card is tied to a savings account where you have ten thousand dollars, boom, that ten thousand dollars is gone and it can happen so quickly so what I suggest to people is if you are using a debit account figure out approximately what your monthly charges are what you use your debit card for and lets say it adds up to just using easy numbers here a thousand dollars well keep 1,200 dollars or 1,500 dollars in the account that your debit card is tied to don't keep all your ten thousand dollars or all your savings in that so if for some reason your debit card number is compromised the money that you lose is limited and I think that's a very important point to make." Gerry - what have you learned from this? |
| Tag TJX Security Return to index of stories... |
It's estimated the TJX security breach will cost NH financial institutions more than 1-million dollars as they re-issue cards. |
| Break 1 Return to index of stories... |
Entrepreneurship USA. Getting the Next Generation to think, innovate and create. |
| Intro TissueLinkMed Return to index of stories... |
Dover was once a textile boom town. It's mills were the city's lifeblood. In the 1800's, Spinners at the Cocheco Manufacturing company made the thread for world renown fabrics. In its heyday, the mills could take a bale of cotton and turn it into calico fabric. Then and now, the mills have had a huge influence on Dover's economic development. Tissue Link is one of the many businesses that now occupy the former Cocheco Mill Building -- now One Washington Center. Come on.lets take a look. We're inside the Research and Development Lab where the company's product ideas come to life. The Medical Device company makes products that reduce the amount of blood loss during surgery. They moved into the old mill building in the late 90's and continue to grow, thanks in part, to President and CEO Jackie Eastwood -- a former recipient of the Ernst & Young NE Entrepreneur of the year, and a finalist in the NH High-Technology Council's Entrepreneur of the year. IN: Tissue Link is one of the many Out: let's take a look IN: We're here inside the R & D lab Out: come to life IN: They make devices 1:30-:150 Out: entrepreneur of yr finalist IN: Jackie yours is an interesting story 2:34-3:28 Out: how do they work IN: well, this is a generator 3:29 Out: each procedure 3:52 IN: What is the secret to growing a biz 3:58-4:46 Out; try to accomplish IN: What's next 4:49-5:08 Out; for visiting us |
| Intro Entrepreneur Return to index of stories... |
Whether its a medical device with patented technology like this-- or, something else-- entrepreneurs like Jackie Eastwood would be the first to tell you, every problem is an opportunity for a creative solution. Being a risk-taker, knowing about an industry, and finding a better way to do something is at the heart of entrepreneurship. So, how do you "engage" and encourage the NEXT generation of creative problem solvers? A little competition can go a long way. |
| Entrepreneur Return to index of stories... |
Tape 1/ 1:25:23 basically we redesigned a beach chair to fit consumer needs. Tape 1/ 1:24:13 this is basically a tag sale, you have little tables and icons representing each category. Tape 1/ 1:31:27-:32 you have sports bottles for people, well I sort of created that for pets TRK1: To find a need and fill it. Such is the motivation of an entrepreneur. Tape 1/ 1:19:35-:43 It's kind of a take of a new re-invention. It has an inner lining and can take it out and wash it in dishwasher. Tape 1/ Judge 1:19:57 so you're talking about a new kind of cleaner, a cooler with a removable lining in it. Yes 1:20-:06 Tape 1/ 1:21:45 Judge: Now do you know the guys down here with the shacker. Because they are also at the beach, you could combine these products together TRK2: At the first-ever entrepreneurial Competition hosted by the University System of NH 17 teams of students from around the state competed for the right to be number one & take home the 500 dollar prize. The goal: PROF: Tape 1 / 1:10:33 Man 2: I've seen kids like kids that I was friends with just think nothing of dropping stuff on the ground and people really don't think about, but people go out into the woods and see this huge amount of trash it gets people to think 1:11:40-:43 very cool, great project, thanks.keep cranking. TRK 4: And then there's the environmentally-friendly way to store energy with organic battery cells. Tape 1: 1:36:39- 1:36:55 What we found is the 2 very simple and easy bio degradable chemicals, an organic dye, and a sugar, when combined and voltage applied to it will store energy just like a battery or a capacitor. 1:37:21 this is actually one of the newest designs for the cell itself TRK: Blending social entrepreneurship with business was a common theme of the competition - which is part of Entrepreneurship USA: a program sponsored by the NY times and Kaufman Foundations. It's a nationwide initiative, NH is unique I'd have to say I think at this point in time they are one of the leaders in ideas right now in this type of activity for this program. Tape 1/ 1:54:54-:09. Judge: I think the campus environment is great, it's a great thing for the university system to do because a lot of students have ideas, this can bring out the ideas and encourage them to try it without the risk they have when they go off in the professional world. TRK4: So: what exactly are the judges looking for: 1:52:56-53:03 Judge: originality of idea, the ability to present your idea well. It's also the ability to accomplish the idea. TRK: common denomintor. 1:15:24/ Passion. I think it's the core of entrepreneurship anyway. These kids all have ideas and these age groups they are kind of these innocent ideas but they are really exciting. TAPE 2 3:01:12 TRK: Like the MP3 Accessory BackPack called the Boom Pack - designed to bring brand awareness to Starbucks. Your basic coffee delivery service on Segues… complete with jingles. 3:01:52 I was walking down the street…- 3:02:14 some time 3:02:19 is this copyrighted…patten pending…laughs 3:02:22 TRK: Project Seaweed -- aimed at the SURFER market-came up with 2 different designs for a portable changing room. 1:15:32 we call it the hermit it's like a giant hoodie. Its made out of a dual air terry cloth so its warm, it blocks the wind, and it'll soak up the water for you and protect you all the way down. Its got weights on the bottom so it slides ride down. 1:15:40 TRK: Then there's the "TagSaler" website …billed as an E-BAY/Craigs List Alternative -- that uses tokens instead of fees. 1:22:55-:03 there are no transaction fees, no registration fees, no monthly fees, no annual fee and no fee when you actually list your item. 1:23:30-:41 If you want to look for an item as a buyer, you have two options. You can put it in here and here's a drop down, those are all the categories you could search for. TRK: There were Adjustable beach chairs with all the bells and whistles. 1:26:28-:40 Beth: I'm seeing insulated side pockets… There's an insulated side pocket for whatever beverages you'd like to have at the beach with you and there is a canopy that folds back in the latter part of the chair to protect you from the sun. TRK: And, Beverage containers for thirsty pets. What you might call "Pets-A-Cola" 1:32:18-:26 add water to the product, then there is a foil lid attached, so when you pull off the foil lid you're ready to go instant gratification for your dog or cat. judges 1:50:12/ dog products 1:43:23/ 1:51:38 thirsty pet judges 1:50:12 1:32:36-:40 Not only can you sell water but you can sell flavored beverages as well TRK: After the Pitches - "would-be" entrepreneurs headed off for the photo shoot and the Judges got down to business. 1:59:28-:48 clothing exchange…student entrepreneurship TRK: After much deliberation and anticipation the judges announced their choice. Tape 2/ 3:16:26 Lets talk about who we selected. Have you ever heard about an idea and then after you learned about that idea you said to yourself…why didn't I think of that…could really be used :38 3:17:17-:23 We selected project seaweed. So congratulations to Project Seaweed TRK: The Hermit and the Shacker - that lets Scuba Divers change into gear under cover -- Propelled Josh Francis and Luke Hemenway into first place. 3:18:52 shake hands with judges 3:19:13 Thank you so much. Don't get discouraged either, the things out here were unbelievable. We walked around and thought the same thing, oh that's a great idea why didn't we think of that, that's genius, I don't know there was no definite winner, we all won, keep up the good work, this is for all of us. 03:23:11 SO DO YOU GUYS WANT TO PURSUE THIS, DO YOU WANT TO BRING THIS TO MARKET? Yea we really want to do a prototype. The money will help. 3:23:19 We really didn't expect this, it's a huge motivational boost, people believe in us, are behind us, and we've been out there, did market testing, they thought it was a good idea, we were out in the streets, and then 3:23:37-:44 every little bit helps, people actually believe in this product and it actually could be successful. And then today, I didn't expect this at all. Unbelievable… 3:24:14- good luck with it…when can we see a product. tomorrow, laughs |
| Tag Entrepreneur Return to index of stories... |
Josh and Luke know all too well that finding FUNDING for that great idea isn't always easy. Thru-out March - budding entrepreneurs can network on the slopes of Northern NE ski areas. As part of "Peak Pitch" -- you can present ideas to angel investors and start-up advisors on the chair lift. For details on entrepreneur events -- checkout our website nhptv.org/outlook for links. |
| Break 2 Return to index of stories... |
Taking hand-made pasta and turning it into a successful business. |
| Intro MINH/Pasta Return to index of stories... |
Here in the same former mill building in Dover you can also find the Terra Cotta Pasta Company. Owner Kevin Cambridge knows all about "building a business" from scratch. He started out in catering but, now more than 16 years later he has two retail pasta shops and is hoping to expand. Outlook photojournalist Steve Giordani first introduced us to Cambridge in 2006 as part of our "Making It in New Hampshire" series. |
| Tag MINH/Pasta Return to index of stories... |
Cambridge still does some catering but his business now is primarily retail. In addition to retail space and businesses like TissueLink Medical One Washington Center has an eye toward converting space in the old mill building into a cultural arts center with office and studio space. |
| Thanks/Goodbye Return to index of stories... |
That wraps things up for us here in Dover, Special thanks to our hosts, and thank you for watching NH Outlook. I'm Beth Carroll. I'll see you around New Hamsphire. |
| Web Promo Return to index of stories... |
VERSION ONE: Did you know that New Hampshire Outlook is available online on demand at nhptv.org? We've been streaming our broadcasts since the program premiered in September 2000. Whether you want to watch this show again, email it to a friend, search and watch past programs or get more information on thousands of stories and topics, you'll find it all at nhptv.org/outlook. VERSION TWO: Would you like to watch this show again? Maybe you want to email it to a friend? Are you looking for more information about our New Hampshire stories and interviews? You can do all that and more at nhptv.org/outlook. VERSION THREE: Would you like to watch this show again or email it to a friend? You can do all that and more at nhptv.org/outlook. |
| Break 2 Return to index of stories... |
May not need this: - |
| key: consumer Return to index of stories... |
NEW HAMPSHIRE OUTLOOK Air Date/Time: 02/18/07 HOST: Beth Carroll Length: 6:45 Now on New Hampshire Outlook: How to protect yourself from computer hackers trying to get a hold of your credit and debit card information. Plus: Entrepreneurship USA -- getting the next generation to think, innovate and create. And later: Taking hand-made pasta and turning it into a successful business. Hello, I'm Beth Carroll. Welcome to NH Outlook. If you've shopped at TJ Maxx or Marshalls you've undoubtedly heard about the security breach that may have impacted your finances. Computer hackers were able to access the computer system of the stores' parent company and retrieve customer debit and credit card information, compromising cards of consumers all over, including here in NH. The story is a reminder that shoppers need to protect themselves to minimize the risk of becoming a victim. Outlook's Phil Vaughn has information on how you can do just that. PRODUCER/REPORTER: Phil Vaughn NAME OF PARTICIPANTS: Stephanie Cottrell\Shopper, Connie Stratton\NH Consumer Protection and Antitrust Bureau, Kelly Glennon\Federal Savings Bank, Jerry Little\President, NH Bankers Association |
| key: economy Return to index of stories... |
NEW HAMPSHIRE OUTLOOK Air Date/Time: 02/18/07 HOST: Beth Carroll Length: 4:00 Now on New Hampshire Outlook: How to protect yourself from computer hackers trying to get a hold of your credit and debit card information. Plus: Entrepreneurship USA -- getting the next generation to think, innovate and create. And later: Taking hand-made pasta and turning it into a successful business. Hello, I'm Beth Carroll. Welcome to NH Outlook. We're coming to you from the former Clarostat building in Dover, where you'll find the spirit of a new age of entrepreneurs. Dover was once a textile boom town. Then and now, mills have had a huge influence on Dover's economic development. Tissue Link is one of the many businesses that now occupy the former Cocheco Mill Building -- now One Washington Center. They moved into the old mill building in the late 90's and continue to grow, thanks in part, to President and CEO Jackie Eastwood -- a former recipient of the Ernst & Young NE Entrepreneur of the year, and a finalist in the NH High-Technology Council's Entrepreneur of the year. PRODUCER/REPORTER: Beth Carroll NAME OF PARTICIPANTS: Jackie Eastwood\Pres. & CEO, TissueLink Medical |
| key: economy Return to index of stories... |
NEW HAMPSHIRE OUTLOOK Air Date/Time: 02/18/07 HOST: Beth Carroll Length: 8:00 Now on New Hampshire Outlook: How to protect yourself from computer hackers trying to get a hold of your credit and debit card information. Plus: Entrepreneurship USA -- getting the next generation to think, innovate and create. And later: Taking hand-made pasta and turning it into a successful business. Hello, I'm Beth Carroll. Welcome to NH Outlook. Being a risk-taker, knowing about an industry, and finding a better way to do something is at the heart of entrepreneurship. So, how do you "engage" and encourage the next generation of creative problem solvers? As we'll find out -- a little competition can go a long way. PRODUCER/REPORTER: NAME OF PARTICIPANTS: Thad Guldbrandsen\Plymouth State University, Frank Horan\Plymouth State University Student, Kevin Cappallo\Education Sales, NY Times, Tyler Kelley\UNH Student, Chad Wanderlich\UNH Student, Jesse Devitte\Judge, Josh Francis \UNH Student, Luke Hemenway\UNH Student |
| key: economy Return to index of stories... |
NEW HAMPSHIRE OUTLOOK Air Date/Time: 02/18/07 HOST: Beth Carroll Length: 5:15 Now on New Hampshire Outlook: How to protect yourself from computer hackers trying to get a hold of your credit and debit card information. Plus: Entrepreneurship USA -- getting the next generation to think, innovate and create. And later: Taking hand-made pasta and turning it into a successful business. Hello, I'm Beth Carroll. Welcome to NH Outlook. We're coming to you from the former Clarostat building in Dover, where you'll find the spirit of a new age of entrepreneurs. Here in the same former mill building, you can find the Terra Cotta Pasta Company. Owner Kevin Cambridge knows all about "building a business" from scratch. He started out in catering but, now more than 16 years later he has two retail pasta shops and is hoping to expand. Outlook photojournalist Steve Giordani first introduced us to Cambridge in 2006 as part of our "Making It in New Hampshire" series. PRODUCER/REPORTER: Steve Giordani NAME OF PARTICIPANTS: Kevin Cambridge\Owner, Terra Cotta Pasta Company |
| key: consumer Return to index of stories... |
NEW HAMPSHIRE OUTLOOK Air Date/Time: 02/18/07 HOST: Beth Carroll Length: 5:15 Now on New Hampshire Outlook: How to protect yourself from computer hackers trying to get a hold of your credit and debit card information. Plus: Entrepreneurship USA -- getting the next generation to think, innovate and create. And later: Taking hand-made pasta and turning it into a successful business. Hello, I'm Beth Carroll. Welcome to NH Outlook. We're coming to you from the former Clarostat building in Dover, where you'll find the spirit of a new age of entrepreneurs. Here in the same former mill building, you can find the Terra Cotta Pasta Company. Owner Kevin Cambridge knows all about "building a business" from scratch. He started out in catering but, now more than 16 years later he has two retail pasta shops and is hoping to expand. Outlook photojournalist Steve Giordani first introduced us to Cambridge in 2006 as part of our "Making It in New Hampshire" series. PRODUCER/REPORTER: Steve Giordani NAME OF PARTICIPANTS: Kevin Cambridge\Owner, Terra Cotta Pasta Company |
| Releases Return to index of stories... |
Release Forms for Jackie Eastwood, Brian Conley, and Derek White. |